Last updated: 29 September 2026
At Le&Me, we want you to be happy with your order. This Returns & Refunds Policy explains your rights and how to contact us if you change your mind or there is a problem with your order.
Changing Your Mind
If you are a consumer purchasing online, you will normally have the legal right to cancel your order without giving a reason within 14 days beginning the day after you, or a person nominated by you, receives the goods.
To tell us that you wish to cancel, email us at leandmeltd@gmail.com within the cancellation period. Please include your name and order number so that we can identify your order.
After notifying us that you wish to cancel, you must return the goods without undue delay and no later than 14 days after telling us.
Please contact us before returning anything. We will provide you with the appropriate return instructions and return address.
Return Condition
You may inspect and try on an item as you reasonably would in a shop.
Returned items should be kept in good condition while they are in your possession. You may be responsible for any reduction in the value of an item caused by handling beyond what is necessary to establish its nature, characteristics and fit.
Return Postage
If you are returning an eligible item because you have changed your mind, including where you have ordered the wrong size, you are responsible for the direct cost of returning the item to us.
We recommend obtaining proof of postage when sending a return.
If an item is faulty, damaged, incorrect or otherwise does not conform to your order, please contact us before returning it. We will advise you of the appropriate next steps and, where a return is required, your statutory rights regarding reasonable return costs will apply.
Wrong Size
Please check the sizing information available on the product page before ordering.
If you order the wrong size and wish to return an eligible item, this will normally be treated as a change-of-mind return. You will therefore be responsible for the cost of returning it to us.
This does not affect your rights if the item supplied is faulty, incorrect or materially different from its description.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, incorrectly printed, materially different from its description, or you receive the wrong item, please contact us at leandmeltd@gmail.com as soon as possible.
Please include:
- Your name
- Your order number
- A description of the problem
- Clear photographs showing the issue, where reasonably possible
Photographs can help us investigate the problem with our fulfilment partner and resolve it more quickly.
Please do not return a faulty, damaged or incorrect item unless we have asked you to do so and provided return instructions. In some cases, a physical return may not be necessary.
Nothing in this policy limits or excludes your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
Personalised Products
The statutory right to cancel does not normally apply to goods made to your specifications or clearly personalised for you.
If we offer a product to which this exception applies, we will make this clear before you purchase it.
Your rights concerning faulty, damaged, incorrect or misdescribed goods are not affected.
Refunds
Where you validly exercise your statutory right to cancel, we will refund the price paid for the returned goods and, where applicable, the cost of our least expensive standard delivery option.
If you selected a more expensive delivery method, we are not required to refund the additional amount above the cost of our standard delivery option.
We may withhold your refund until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.
Once the refund is due, it will be made without undue delay and within the timescales required by applicable law.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
Your bank or payment provider may take additional time to show the refunded amount in your account after we have processed it.
Exchanges
We do not currently operate a direct exchange service.
If you wish to change an eligible item for another size, colour or product, please contact us regarding the return of the original item. You can then place a new order for the item you require.
This does not affect your statutory rights where there is a problem with the goods supplied.
How to Contact Us
Before returning an item, or if you have any questions about a return or refund, please contact:
Le&Me
Email: leandmeltd@gmail.com
Website: leandme.co.uk